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What is the JB Hi-Fi price match policy?

As Australia’s largest Technology, Entertainment and Appliance Discount Retailer we are committed to delivering the best prices and market leading deals.


We will enthusiastically match the price of an identically stocked competitor product. Negotiable deals are part of our everyday promise.


A JB Deal applies to identical products in stock at both the competitor and the relevant JB Hi-Fi store at the time of price matching. The competitor price must be verified by JB Hi-Fi. Online price comparisons must include any delivery costs. 

Exclusions apply for cash back offers and store credits, bonus and bundled promotions, coupon promotions, grey or direct import products not sold through an authorised Australian reseller, commercial orders, competitor advertising errors, members only or subscription prices, and competitor clearance products or products with limited or restricted quantities.


Products available through JB Hi-Fi are supplied through authorised local distributors and not via “grey market” or “direct import international models” that are available through some online retailers. This gives you the peace of mind and convenience that you have over 196 JB Hi-Fi stores nationwide to provide after sales support in the unlikely event that you experience a problem or need to return a product. 

Also, as JB Hi-Fi is an authorised seller you have the confidence that products purchased through JB Hi-Fi are designed to operate “out of the box” in the local Australian market. 

That means no modifications or aftermarket adaptors are required for them to function as intended, and of course they are supported with a full manufacturer’s Australian warranty.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.