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What will I need to bring to pick up my Click & Collect order?

Once you've placed your order, we'll send you an email and text message as soon as it's ready to collect. This email will have your order number.

To pick up your order you'll need:

  • Your order number
  • Valid physcial photo ID (i.e. current passport, driver's licence or Keypass)
  • The credit card that was used for the purchase (if applicable)

Proof of age is required to collect items containing MA15+ and R18+ rated content. 

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.