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When will I get my pre-order?

Due to strict supplier embargo, pre-order products may often only be shipped 1 day prior to the official release date. At the check-out, you will be offered the delivery options eligible for your selected pre-order item.


Pre-orders for delivery that are placed and paid for more than 3 business days prior to the official release date will be dispatched from our Victoria warehouse no later than one day prior to the official release date.

Our Express Delivery service is generally delivered within 1-2 business days, and is often the quickest delivery service available for Pre-Order releases. We suggest you deliver to a residential address to avoid delays.  

Please note: Express service is not available for PO Box or Parcel Locker address types. Courier Delivery and 3 hour Rush Deliveries are not eligible services for pre-order releases.

Last minute delivery pre-orders

Pre-orders for delivery placed and paid for in the last 3 business days before the official release date your pre-order may not be dispatched until after the official release date

Pre-order Click & Collect

Click & Collect Pre-orders placed and paid for prior to the official release date will be available for collection at your selected store from opening time on the official release date. 

You will receive a notification from us when your order is ready to be collected.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.