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Where do I go to pick up Click & Collect order?

When placing a click and collect order online, you can choose from any of our stores that have stock available as your pick up location.

When you receive your “ready for collection” email, all you need to do is head down to the store of your choice and present your email and photo ID to our friendly staff at the counter to collect your order.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.