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Where is my Beta Code?

Beta Codes are sent via email after your pre-order is confirmed after payment. Depending on the game title this email will generally be sent within 48 hours, but times vary.

Beta Codes are sent during business hours (AEST).

If you haven't received your Beta Code via email within 48 hours of your purchase, please contact customer support

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.