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Why has my order been cancelled?

There are a number of reasons why we may have to cancel or void an order.

Refer to our Terms & Conditions regarding responsibility for unavailable items or cancelled orders.

JB Hi-Fi Online lists a large range of stock - however some product is ordered from the supplier on demand. From time to time suppliers will inform us that they are no longer able to supply an ordered item. 

Should this occur, you will be informed as soon as possible via email, and the item will be cancelled. 

Orders will be voided if they contain only deleted items, and customers informed as soon as possible via email. 

A full refund will be made to the applicable payment source for any cancelled item(s) or order(s).

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.