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Why haven't I received my Gift Card yet?

Gift Card emails are usually very quick but physical gift cards can take about a week to arrive.

Some gift card emails are received instantly but others can be delayed slightly by our payment authentication process. This process occurs to protect cardholders and will be resolved by next business day. If you haven't received the email by then please Contact us via the l ink at the bottom of the page.

Please allow up to 5 business days for physical Gift Cards to arrive in the mail. If the physical Gift Card has not been received after this timeframe, please contact us for further assistance.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.