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Why is my order split over multiple deliveries?

We always try to send all items in your order in the same shipment but there are a number of reasons we might need to split your order up over a number of deliveries. We will always send out the items we do have on hand so that you receive your goods as soon as possible.

We will always do our best to ensure your orders are consolidated into the fewest number of shipments possible. The number of shipments we make for your order is dependent on several factors including:

  • our fulfilment network: where our stock is located across our network;
  • product availability: items listed as Pre-Order or with Special Order availability will be split off and shipped separately from other items available immediately; and
  • items requiring special shipping and handling: large items such as Bulky Visual, Cooking or Whitegoods products will be split off from other items and will ship separately.

Your order confirmation will show the number of shipments required to fulfil your order, identified by your order number prefix followed by a -1 or -2. For unforeseen reasons such as stock availability issues, occasionally to ensure you get your goods fast, we may need to partially ship products within a shipment. You will not be charged any more if this occurs.

JB Hi-Fi values your feedback. Our Customer Service Team answer online enquiries between 9am and 9pm AEST Monday to Friday and 10am to 6pm Saturday and Sunday. We always try to respond to enquiries within 48 hours during these times. 

For information about delivery timeframes or other frequently asked questions please check out our Help & Support page. 

Mail for JB Hi-Fi can also be sent to PO BOX 5190 South Melbourne VIC 3205.