JB Hi-Fi - Privacy Statement

Why does JB Hi-Fi collect Personal Information?

• providing you with products and/or services requested;
• dealing with requests, enquiries, complaints, consumer guarantee or warranty claims, and other customer care related activities;
• marketing our products and services and providing advice on our products;
• developing and improving our products and services;
• in connection with our loyalty or reward programmes and competitions;
• the operation and administration of accounts or subscriptions that you have with us;
• carrying out certain checks (for example, for our fraud or theft prevention processes, if you wish to open an account with us, obtain credit from us or pick-up goods in-store that have been ordered online);
• carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with, or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
• interacting with companies or organisations with whom JB Hi-Fi has a business relationship (where you work for such an organisation);
• reconciling payments due to JB Hi-Fi from suppliers in relation to goods or services provided to you by those suppliers; and
• purposes relating to any third party acquisition or potential acquisition of an interest in JB Hi-Fi or its assets.

What Personal Information does JB Hi-Fi collect?

• your name;
• your address;
• your date of birth;
• your telephone number(s);
• your e-mail address;
• transaction information;
• your user name and password;
• details about your earnings (if you are buying products using a finance plan);
• information contained on identification documents (such as driving licences) where we require these to verify your identity;
• information on how you use our products and services;
• your Internet Protocol ("IP") address, server address, domain name and information on your browsing activity when visiting one of our websites;
• your User Name for social networking sites that you use, to refer to, or in conjunction with, our goods and services; and
• personal preferences regarding products and services.

How does JB Hi-Fi collect your personal information?

• when you order goods or services from us (either online or in-store);
• when you set up an account with us;
• when you purchase certain products or extended warranties from us;
• when you buy goods on lay-by or "duty-free" goods;
• when you pay for goods by cheque;
• when you subscribe to our catalogues or mailing lists or those of certain partners of ours such as Stack magazine;
• when you subscribe to JB Hi-Fi "Now" or another JB Hi-Fi subscription service;
• when you sell second-hand goods to us or buy second-hand goods from us;
• when you enter competitions or promotions that we run;
• when you provide us your details for customer care purposes;
• when you browse one of our websites (further information is set out later in this Statement);
• when you complete surveys or provide online feedback or product reviews; and
• when you publicly comment about us on social media sites (for example so that we can answer questions about our products).

Marketing

Sharing your Personal Information

• our service providers who assist us in providing our services, including organisations that assist us with customer support, administration, archival, research, mail and delivery, marketing, auditing, consulting, financial and legal advisory, banking, security or technical services. In some cases these service providers may collect your personal information on our behalf;
• law enforcement agencies to assist in the prevention, investigation and prosecution of criminal activities;
• parties involved in any third party acquisition or potential acquisition of an interest in JB Hi-Fi or its assets; and
• to other third parties where you have specifically consented to the disclosure of information to these third parties.

Personal Information Collected on behalf of other parties

• information collected for Telstra if you wish to enter into a contract with Telstra in a JB Hi-Fi store; or
• information collected for finance providers such as Rentsmart, HSBC Consumer Finance and GE Money Australia.

How we deal with your personal information if you apply for a job with us

If you apply for a job with us, you may be required to provide us with certain personal information, including your name, employment and educational background, and other personal information which we may require you to provide, or which you choose to provide us, in relation to your job application.

We will hold, use and disclose that information solely for the purpose of considering your application. In particular, in considering your application, it may be necessary for us to disclose some of that information to third parties to verify the accuracy of that information. In such circumstances, we will disclose only such information as is necessary in the circumstances.

In considering your application, we may also collect personal information about you from any third parties that you nominate as your referees in your application.

Security of your Personal Information

How to access your Personal Information

Upon your request, JB Hi-Fi will take reasonable steps to let you know, generally, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information.

Upon your request, JB Hi-Fi will provide access to your personal information that we hold (except in certain circumstances set out in the Privacy Law). JB Hi-Fi reserves the right to charge you an administration fee of $25 for providing access to your personal information and will, of course, require some proof of your identify before providing information to you.

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is up-to-date. However, the accuracy of that personal information depends to a large extent on the information you provide to us. To help ensure the accuracy of the personal information we hold about you, we ask that you:

• let us know if you become aware of any errors in the personal information that we hold about you; and
• inform us of changes to your personal information, such as changes to your name or address or other contact details, using the contact details set out at the end of this Statement. In addition:
• if you are a subscriber to our mailing list you can also update your details via the "unsubscribe" option in one of the emails that you receive from us;
• if you subscribe to one of our services such as JB Hi-Fi Now you can also update your details via that service.

Additional information for purchasers of Mobile Phones

When you buy a mobile phone, JB Hi-Fi will ask you to provide proof of identity details such as a Credit Card, Drivers License or Passport and the phone's unique identification number (IMEI) will be recorded. In the case of prepaid phones which include a sim card and phones sold in conjunction with post-paid phone plans your personal information is collected in accordance with government regulations, as a condition of JB Hi-Fi's license as a Telstra dealer and for the purpose of provisioning Telstra services and accounts. If you refuse to provide this information when purchasing a product of this type then JB Hi-Fi will not be able to sell it to you.

JB Hi-Fi also collects and retains personal information, such as your name, proof of ID reference number, date of birth, address and Phone IMEI number from the sale of all mobile phone handsets for the purpose of record keeping in accordance with its Consumer Guarantees Compliance Program (warranties regarding acceptable quality and fitness for purpose), including the purpose of efficient retrieval and authentication of records in the event of a warranty claims and product returns, for example, if you have lost your receipt. Details are also recorded in accordance with JB Hi-Fi's fraud and theft prevention strategies.

In the case of an "Outright" phone purchase, personal information is not transmitted to any telecommunications carrier or government agency.

If you are purchasing an Outright Phone (a phone without a Sim card included and that is not on a "plan") in a JB Hi-Fi store and do not wish to have JB Hi-Fi collect your personal information, you can advise JB Hi-Fi staff that you would like to purchase the Outright Phone "Anonymously". Staff will still be required to collect the phone's unique IMEI number but will not record any personal identity information in JB Hi-Fi's system and will record the sale as "Anonymous". Purchasing an outright phone anonymously means that, if you lose your receipt, JB Hi-Fi may not be able retrieve evidence of your proof of purchase for consumer guarantee (warranty) purposes. Please note that you will not be able to purchase an Outright Phone "Anonymously" if you are purchasing online (including for pick-up in store).

JB Hi-Fi does not use any personal information collected during the process described above for any marketing purposes.

The other provisions of this Privacy Statement also apply to the purchase of mobile phones.

Additional information for users of our Website

If you visit www.jbhifi.com.au, www.jbhifionline.com.au, www.now.jbhifi.com.au, www.cliveanthonys.com.au or any other JB Hi-Fi or Clive Anthonys websites (the "Websites") to read, browse or download information, our system may record information such as the date and time of your visit to the Website, the pages accessed and any information downloaded. This information is used (i) for statistical and reporting purposes; (ii) for website administration, security and maintenance purposes; and (iii) to direct you to material on our Websites that we believe will be of interest to you.

Like many websites, our Website may use "cookies" from time to time. Cookies are small text files that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and your log-in status. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals. The default settings of browsers like Internet Explorer usually allow cookies, but users can easily erase cookies from their hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note that some parts of the Website may not function fully for users that disallow cookies.

While we take great care to protect your personal information on our Website and use state-of-the-art data transmission encryption, unfortunately no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information that you send to us or receive from us online. This is particularly true for information you send to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best effort to ensure its security in our possession.

The Websites may contain links/ plug-ins to other sites. We are not responsible for content of, or the privacy practices or policies of, those sites.

Exemptions

Privacy Queries

If you have any queries or concerns, further information can be obtained by contacting our Privacy Officer by email privacy@jbhifi.com.au or by post to The Privacy Officer, JB Hi-Fi Group Pty Ltd, PO Box 561, Chadstone Centre, Chadstone, VIC 3148.